Creating a support ticket is a straightforward process that allows our support team to address your issues efficiently.
Here’s how you can do it:
Asking for Help in the Chat Box:
If you prefer real-time assistance, you can use the chat box feature within the DYNE dashboard to get immediate help from our support team.
Here’s how:
Log In to Your Account: Start by logging into your DYNE account using your credentials.
Locate the Chat Box: The chat box icon is located at the bottom right corner of the dashboard.
Start a Chat: Click on the chat box icon to open the chat window. You will be greeted by our virtual assistant, who can help with common questions and direct you to the right resources.
Describe Your Issue: If the virtual assistant cannot resolve your issue, you will have the option to chat with a support agent. Describe your problem in detail so the agent can assist you effectively.
Receive Real-Time Assistance: Our support team will respond to you to help resolve your issue. They may provide step-by-step instructions, troubleshooting tips, or book a some time together on shared calendars to resolve your issue if needed.
Additional Tips
Be Detailed: The more information you provide about your issue, the quicker and more accurately our support team can assist you.
Follow Up: If you have not received a response within the expected time frame, you can follow up on your ticket or chat session for updates.
Use Available Resources: Before creating a ticket or starting a chat, check our Knowledge Base help articles for solutions to common issues.
Explore Our Top Help Desk Articles and Guides
Get quick answers and in-depth support by reviewing our most-read help desk articles. You can also dive into helpful step-by-step guides for every feature of your dashboard.
Schedule a One-on-One with Your Customer Support Champion
Need personalized assistance? You can easily schedule a meeting with your dedicated Customer Support Champion for tailored, one-on-one support straight from your dashboard.
Whether you have questions about your dashboard or need help troubleshooting an issue, your champion is just one meeting away from providing the guidance you need.
We are here to help you make the most out of your DYNE dashboard.
If you have any questions or need further assistance, please do not hesitate to reach out to our support team through the chatbox mentioned above.