Title: Step-by-Step Guide to Submitting a Support Ticket
1. Method One: Via Dashboard
Access Point: Scroll down to the bottom of the dashboard.
Action: Click on “Help and Support.”
Form Completion: Fill out the form with your contact information.
Detailing the Issue: Provide detailed information about your request or issue (e.g., feature requests, questions about integrations, reporting a bug).
2. Method Two: Via Website
Website Navigation: Go to Dyneapp.ca/contact.
Similar Process: Follow the same steps as in the dashboard to fill out the support form.
3. Ticket Submission:
Submit the Ticket: Once the form is completed, submit your ticket.
4. Response and Resolution:
Team Response: A team member will address your ticket.
Timeline: Expect a prompt response with an estimated timeline for resolution.